Account Manager (EN+DE)

CloudTalk is a SaaS company looking for an Account Manager to drive client retention and portfolio expansion. The role involves maximizing Net Revenue Retention through strategic renewals, upselling, and relationship building. The Account Manager will serve as the link between users and internal teams, guaranteeing clients extract maximum ROI from the platform while contributing to CloudTalk's business growth.

Requirements

• Customer-first mindset – you thrive on making customers successful.
• Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
• Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
• Language skills – business fluency in English and German

Benefits

• Unlimited Paid Time Off
• Home Office Budget
• Volunteering Days
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise