Customer Success Manager (EN + ES Language)

CloudTalk's AI-powered business communication platform helps sales and support teams make customer experience the greatest competitive advantage for driving more revenue. As a Customer Success Manager, you'll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients.

Requirements

• Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
• Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
• Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

Benefits

• Personalized 1:1 Coaching
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Home Office Budget
• Volunteering Days
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Private Healthcare
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise