Customer Experience Lead
Clover HealthHouston, Texas, United States
Posted February 11, 2026
Full Time
About the Company
Clover Health is a health insurance company that uses data and technology to provide high-quality, affordable healthcare plans to America's seniors.
Job Description
Clover Health is seeking a Customer Experience Lead to manage a team of 8-10 agents providing exceptional service to Medicare Advantage members and providers. The successful candidate will lead daily huddles, one-on-ones, and team check-ins to align on goals and resolve escalated or complex issues.
Requirements
- 4+ years of call center experience
- 1-2 years in a lead or supervisory role
- Experience with IVR systems and customer engagement platforms
- Strong organizational, communication, and problem-solving skills
Benefits
- Financial Well-Being
- Physical Well-Being
- Mental Well-Being
- Professional Development
