Lead, Customer Experience
RampNew York, New York, United States • Miami, Florida, United States • San Francisco, California, United States • Denver, Colorado, United States
Posted July 31, 2025
96000 - 132000 USD year
Full Time
About the Company
Ramp is an all-in-one financial operations platform offering corporate cards, expense management, bill payments, accounting automation, procurement, travel, and treasury services. Founded in 2019, Ramp has saved over $10 billion and 27.5 million hours for more than 40,000 companies across various industries. Backed by renowned investors and led by a team of financial and tech industry leaders, Ramp empowers finance teams to streamline operations and maximize efficiency.
Job Description
Ramp is seeking a dedicated Customer Experience Lead to support customers and team as they scale. The role involves developing a team, contributing to workforce management, and providing valuable insights to product teams to refine processes and improve customer experience.
Requirements
- Minimum 3 years of experience in a technical support role
- Minimum 2 years of experience in a leadership role
- Desire for ownership and growth in role over time
- Excellent verbal and written communication skills
- Ability to juggle multiple tasks through effective time management and prioritization
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
