IT Help Desk Technician

CNS Healthcare is seeking a highly valued IT Help Desk Technician to provide expert-level support in Information Technology systems. The ideal candidate is a learning-oriented individual who takes pride in their customer service skills and is willing to go the extra mile to support our teams.

Requirements

• High School Diploma or General Education Diploma (GED)
• A minimum of 1 year of experience in a technical support role or similar
• Valid and unrestricted Driver's License
• Ability to quickly learn an array of computer hardware and software systems
• Proficiency with Microsoft Office Suite or related software
• Proficiency in word processing, data entry, and telephone skills
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Ability to explain technical issues to technical and nontechnical internal and external stakeholders
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
• Strong analytical and problem-solving skills

Benefits

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more