Our Senior Implementation Managers lead complex customer implementations and phased rollout programs, guiding work from internal handoff and project kickoff through configuration, enablement, go-live, stabilization, and transition.
Requirements
- 5-7 years of relevant experience in SaaS implementation, professional services, consulting, onboarding, or project/program management with external stakeholders
- Demonstrated success leading large, complex customer-facing implementations from kickoff through launch and stabilization in a fast-paced environment
- Strong experience managing enterprise customers with multiple stakeholder groups, complex workflows, technical dependencies, and phased or multi-stream delivery
- Exceptional project and program management fundamentals, including planning, facilitation, executive communication, risk management, and decision tracking
- Ability to interpret implementation scope and make sound decisions that balance customer needs, delivery quality, timelines, and commercial realities
- Experience partnering with executive stakeholders and adapting communication style to technical, operational, and leadership audiences
- Experience working in a B2B SaaS environment; financial services, enterprise software, or highly regulated industry experience is an asset
- Technical fluency with concepts such as APIs, webhooks, SSO, integrations, data migration, UAT, system configuration, and environment readiness
- Strong workshop facilitation, change management, and training enablement skills
- Excellent written and verbal communication skills, with the ability to bring clarity and momentum to complex customer situations
- Demonstrated ability to mentor others and positively influence team performance without formal people leadership authority
- Comfortable working in ambiguity and helping shape evolving process, tooling, and implementation strategy as Coconut continues to scale
- Bachelor’s degree in Business, Project Management, Computer Science, or related field, or equivalent proven experience
- PMP or similar project management certification is an asset
Benefits
- Flexible work schedule with flex-time and flex-days
- Supported professional development, learning, & career opportunities
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
- Competitive salaries with salaries ranging from $105,000 to $130,000
- Health & Dental Benefits, Virtual Care, & Disability top up starting from day 1
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- Employee Relocation Assistance
