Sr. Director, Customer Success
CodeSignalUnited States
Posted April 28, 2026
Full Time
About the Company
CodeSignal is a leading AI-native skills platform that enables organizations to hire, train, and grow talent at scale, while empowering individuals to advance their careers. With millions of skills assessments completed, CodeSignal is trusted by leading organizations and used by individuals worldwide, providing a platform for individuals to unlock their potential and for organizations to discover and develop the skills that will shape the future.
Job Description
The Sr. Director, Customer Success will own the post-sale customer journey end-to-end, from onboarding and adoption through renewal and expansion. This is a senior leadership role that sits at the intersection of revenue growth and customer outcomes, partnering closely with Sales, Product, and the broader Go-to-Market organization under the CRO.
Requirements
- 7+ years in Customer Success, with at least 4–5 years in a senior leadership role (VP or above) at a B2B SaaS company
- Demonstrated ownership of NRR/GRR targets with a track record of improving both retention and expansion revenue
- Experience leading and scaling CS teams across mid-market and enterprise segments
- Strong analytical mindset — you use data to identify trends, build business cases, and hold teams accountable to outcomes
- Skilled at cross-functional collaboration, particularly with Sales, Product, and GTM leadership
- Excellent executive communication and presence; comfortable influencing at the C-suite level internally and externally
- Proven ability to build scalable CS systems: health scoring, playbooks, onboarding programs, QBR frameworks, and more
- Executive presence and business acumen to credibly engage at the C-suite level — both internally with CodeSignal's leadership team and externally with senior stakeholders at customer organizations
