The Computer System Analyst will be responsible for supporting assigned applications, troubleshooting, maintenance, and problem resolution. The primary focus is partnering with customers to acquire necessary understanding of business objectives and processes and to investigate new uses of existing data and systems to achieve competitive advantage and to implement technology changes to achieve short and long-term business goals.
Requirements
- Champions initiatives to develop, improve, and resolve issues with critical processes and technologies.
- Monitors the Information Systems ticketing application for same day response to ticket requests related to job function.
- Installs, configures, tests, maintains, monitors, and troubleshoots equipment and end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Maintains and administers computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Protects data, software, and hardware by coordinating, planning and implementing network security measures
- Analyzes application performance and takes approved action to correct deficiencies; researches, analyzed, and reports bugs found by users or by self-conducted testing; interacts with vendor technical support to resolve issues; works directly with administrators and users on application/technical problem identification, resolution, and root cause analysis.
- Performs application administration ranging in complexity from small, in-house application to enterprise-class purchased application; this may include some system administration tasks; monitors application use and performance; maintains and supports applications; develops, tests, and implements approved changes; evaluates interrelationships and integration between applications.
- Manages the receipt and flow of data received from outside entities that are imported into the assigned system; exports data to outside entities and responds to their requests.
- Monitors and evaluates the user of application; collects user feedback and recommends enhancements or modification to applications.
- Collaborates with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options for new work requests.
- Performs assigned tasks to assist with incident resolution; supports others in the troubleshooting and resolution process; executes steps to resolve issues and documents appropriately.
- Understands process improvement initiatives; provides suggestions for improvements based on daily work; provides feedback and technical suggestions for improved processes using a team approach; provides technical and/or functional leadership for process improvement efforts.
- Consults with managers to determine the role of IT systems, design and implement the new systems and oversee the installation of the new systems.
- Additional duties as assigned.
Benefits
- Paid time off
- Health insurance
- 401(k) plan
- Dental and vision insurance
- Life insurance
- Disability insurance
