CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.
Requirements
- Proven Track Record: You have 3-4 years of experience in customer success, support, or related roles, preferably in the tech or fintech industry.
- Education: Bachelor’s degree in Business, Communications, or a related field is a plus.
- Product Knowledge: You understand CoinGecko’s API service to successfully establish rapport with clients.
- Customer Success Knowledge: You have expertise in customer success best practices, including onboarding, relationship management, support, and retention strategies.
- Familiarity with Software-as-a-Service (SaaS): You are proficient with SaaS standard principles of Churn, Renewal Rate, Revenue Uplift, and CSAT.
- Project Management: You can set goals, plan and manage multiple projects, including the risks, costs, time, and team members involved.
- Operational Excellence: You have a keen eye for detail and an exceptionally high bar for accuracy and quality.
- Result- & Data-Driven: You are goal-oriented in identifying trends, preparing sales forecasts, developing sales strategy, and implementing sales targets.
- Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.
- Negotiation & Persuasion Skills: You are equipped with solid negotiation and persuasion skills with sound business acumen to obtain stakeholders’ buy-in and close deals.
- People Skills: You are an excellent communicator who can build working relationships within the team and externally with customers.
- Leadership: You are self-motivated and can work independently with minimal supervision.
- Problem Solving: You demonstrate the ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
- Team Player: You can work effectively with sales, product, marketing, and support teams to ensure seamless customer experiences.
- Growth Mindset: You love delving into new technologies and new ways of doing things.
- Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.
Benefits
- Remote Work Flexibility
- Comprehensive Insurance Coverage
- Virtual Share Options
- Bonus
- Parking Allowance
- Meal Allowance
- Learning Allowance
- Social Activity Allowance
- Annual Company Offsite
