Technical Lead, Global Customer Assurance
Colt Technology ServicesGurgaon, Haryana, India
Posted February 24, 2026
Full Time
About the Company
Colt is a global network, voice and data centre services company that empowers people to create intelligent solutions.
Job Description
Colt is looking for a Technical Lead, Global Customer Assurance to carry out 2nd level troubleshooting, develop customer solutions, and provide excellent customer support.
Requirements
- Fault resolution for service-related proactive and reactive incidents over IP/ SDWAN network.
- Answer inbound customer/partner calls via designated IVR/queues;
- Ensure providing excellent customer support and partner coordination,
Benefits
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.