Service Desk Incident Coordinator

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. As a Service Desk Incident Coordinator, you will serve as a central operational point of coordination for incoming service incidents, support cases, and internal work assignments.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field
• 2+ years of experience in service desk coordination, dispatch, incident management, NOC operations, or technical support administration
• Familiarity with ITSM and ticketing platforms
• General understanding of networking, SD-WAN, voice, connectivity, and managed service operations

Benefits

• Flexible time off
• Employee referral bonuses
• Fun events at cool locations