Retail Shift Lead

We are seeking a Retail Shift Lead to join our team at Company Shop Bradford. The successful candidate will lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours. The role focuses on execution, shift leadership and supporting delivery of store plans.

Requirements

• Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
• Coach and support colleagues in the moment to deliver required standards and performance.
• Support absence management and people processes in line with Company procedures.
• Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.
• Take responsibility for store performance during allocated shifts, including opening and closing the store.
• Ensure the store is fully prepared for trade and operates efficiently throughout the day.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Maintain high operational standards across all areas of the store.
• Deliver a consistently high level of customer service to all members.
• Resolve member queries and issues effectively, escalating where required.
• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
• Promote safe working practices and encourage reporting of near misses, observations and accidents.

Benefits

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit