Retail Shift Lead

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience.

Requirements

• Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
• Coach and support colleagues in the moment to deliver required standards and performance.
• Support absence management and people processes in line with Company procedures.
• Take responsibility for store performance during allocated shifts, including opening and closing the store.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Maintain high operational standards across all areas of the store.
• Deliver a consistently high level of customer service to all members.
• Resolve member queries and issues effectively, escalating where required.
• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
• Promote safe working practices and encourage reporting of near misses, observations and accidents.
• Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
• Support the Assistant Store Manager and Store Manager with the delivery of store objectives.

Benefits

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections
• High street & leisure vouchers
• On-site Parking
• Free Tea & Coffee
• Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership
• Cycle 2 Work
• UK Fuel card discounts
• Contributory pension scheme with death in service benefit