Customer Success Consultant
Compass EducationSydney, New South Wales, Australia
Posted March 16, 2026
Full Time
About the Company
Compass is a company that loves working with schools and strives to deliver new innovations, functions, and process improvements as new technology becomes available.
Job Description
Join Compass to shape the future of education. We're a team of innovators working with schools to deliver new solutions and improve student learning outcomes. Our services are designed to improve school processes, community culture, and student learning outcomes.
Requirements
- Manage overall workflow for implementation, training, and account management of assigned signature schools.
- Coordinate the implementation of new modules with customers.
- Complete onsite/remote training sessions & account management visits.
- Ensure the highest level of service for your portfolio of clients.
- Ensure all schools in your portfolio are active promoters of the platform.
- Build relationships with school leadership to ensure product rollout success.
- Provide clear notes and feedback and escalate customer concerns appropriately.
- Provide phone, email, and in-person support to customers when needed.
- Escalate concerns appropriately to ensure maximum customer satisfaction.
Benefits
- Flexible working culture
- Learning & Development opportunities
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support