Principal Customer Success Consultant
Compass EducationMelbourne, Victoria, Australia
Posted April 23, 2026
Full Time
About the Company
Compass is a purpose-driven company that builds smart, seamless technology for schools to focus on learning, growing, and thriving.
Job Description
Compass is looking for a Principal Customer Success Consultant to deliver a highly tailored experience to their most prestigious private school clients. The role involves key account management, implementation, training, and product expertise, with a focus on driving exceptional outcomes and long-term strategic partnerships.
Requirements
- Proven experience as a Senior Consultant or equivalent
- Demonstrated success managing complex, high-value clients with senior stakeholders
- Strong facilitation, communication and stakeholder management skills
- Commercial acumen and confidence operating in premium service environments
- Genuine AI fluency
Benefits
- Hybrid working environment
- Learning and development opportunities
- 24/7 access to Employee Assistance Program (EAP)
- Parental leave program
- Regular team events and social budgets
- Supportive and inclusive culture
