Senior Customer Success Consultant
Compass EducationQueensland, Australia
Posted May 18, 2026
Full Time
About the Company
Compass is a purpose-driven company at a genuinely exciting stage of growth, working with some of Australia's largest schools and shaping how they get value from Compass at scale.
Job Description
Join Compass as a Senior Customer Success Consultant and shape the future of education by delivering new innovations and process improvements to schools. You'll act as a trusted advisor to a portfolio of key school accounts, driving deep product adoption and unlocking value for the school from the Compass ecosystem.
Requirements
- Proven experience as a Senior Consultant or equivalent customer facing, advisor or implementation role, managing complex, high value accounts with senior stakeholders.
- Strong understanding of the Australian school environment, or a proven track record of rapidly building deep domain knowledge in complex, regulated sectors.
- A track record of driving outcomes independently, identifying problems, building solutions and executing without waiting for direction.
Benefits
- Learning and development opportunities, including a dedicated PD budget.
- 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
- A parental leave program for both primary and secondary carers.
- Regular team events, social budgets and in-office perks help you stay connected, from team lunches to end-of-week socials.
- Employee Referral Program
- A supportive, inclusive culture where your voice is valued and heard.