SR. BENEFITS REPRESENTATIVE (HYBRID-CHARLOTTE, NC)

Analyze and resolve escalated issues regarding associate's benefits or retirement by providing detailed research and explanation of the situation in a timely manner. Assist in the review and update of department documents, and provide training opportunity updates to call center management.

Requirements

• Two + years related benefits/retirement experience and/or training, or equivalent combination of education and experience
• Ability to multi-task in a fast-paced environment
• Must be a team player
• Customer service focused
• Ability to understand and adhere to guidelines that are mandated by the Federal Government
• Ability to identify problems, get to the root cause and take the necessary steps for correction
• Ability to follow processes/procedures and communicate effectively – written and verbal
• Ability to follow all policy and procedures, as required
• Experience of Microsoft Office (Word & Excel; Access, a plus)
• Professional skills verbally, on the phone and in person
• SAP experience, a plus
• Bilingual in Spanish a plus

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)