VICE PRESIDENT, SALES & RETENTION TRANSFORMATION LEAD (CHARLOTTE, NC)

Compass Group is seeking a visionary and dynamic Vice President, Sales & Retention Transformation to lead the reinvention of our sales and retention organization. This critical executive will spearhead a multi-faceted technology rollout, directly impacting the evolution of our people, processes, and performance in an era defined by rapid AI and digital acceleration.

Requirements

• Transformation Leadership: Design and execute a comprehensive change management strategy for a multi-dimensional technology rollout aimed at simplifying processes, increasing efficiency, and reimagining the roles of Sellers and Retention Specialists.
• AI & Technology Integration: Champion the implementation of AI, CRM, digital enablement, and data-driven decision tools across sectorized sales and retention teams.
• Evolution of Roles: Define and guide the future of sales and retention functions, ensuring clarity in role accountability and supporting the transition to digitally empowered, agile teams.
• Cross-Functional Collaboration: Partner with executive stakeholders, sector leads, and support functions to align transformation initiatives with Compass Group’s strategic vision and financial targets.
• Performance Measurement & Optimization: Establish and monitor key performance indicators to track progress, refine strategies, and support continuous improvement.
• Organizational Design: Lead the ongoing optimization of team structures within Sales, Retention, Sales Support, and Enablement.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)