The Veterans Housing Case Manager II is a senior level position requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative. The incumbent will share knowledge, function as a resource, and serve as a guide to other Veterans Case Managers in the agency.
Requirements
- Providing trauma-informed case management
- Establishing goals and objectives
- Monitoring achievements through regular meetings
- Identifying barriers and steps necessary to overcome obstacles
- Providing information, referrals, and direct advocacy
- Writing clear, objective, and accurate client file case notes
- Assessing participant housing histories, barriers, and resource/support needs
- Developing a plan with the Program Manager to utilize program-based flexible client relocation and assistance funds
- Linking participants with services intended to address significant barriers to housing stability
- Building and maintaining positive relationships with a network of community providers and services
- Working with supervisor to devise and implement corrective action plans for participants failing to meet goals
- Mediating conflicts and providing de-escalation and crisis intervention
- Providing milieu management and support to the program team
- Developing and facilitating life skills training and other relevant workshops
- Building and maintaining positive relationships with coworkers and team members
- Developing relationships with property managers and assisting in breaking down barriers to create pathways to housing
- Utilizing available landlord information and referral resources to identify and access private market housing
- Helping participants to tour neighborhoods and properties and provide and discuss options as part of selection decision
- Assisting participants with obtaining the resources necessary to apply for and move into housing
- Helping participants to complete and submit required housing applications and other materials
- Assisting participants with move-in to new housing and with transitioning support to other provider or other community resources
- Participating in follow-up support after the participant has been placed in housing to ensure stability and reduce the likelihood of that participant returning to homelessness
- Supporting families and students across a diverse spectrum of backgrounds to increase student academic success and support social-emotional development
- Communicating with parents, teachers, and administrators on an ongoing basis regarding each student’s progress
- Coordinating and facilitating after-school programming that promotes social, emotional, and academic growth
- Assisting families in understanding and navigating school district enrollment, services, programs, and systems
- Collaborating with families, school staff, and community partners to support student overall growth
- Attending school events and participating in meetings and training for the purpose of sharing information, implementing school initiatives, and addressing student needs
- Identifying local educational/vocational/career development programs and services and developing links with community programs
- Developing and implementing client-defined, goal-oriented Housing Stability Plans
- Assessing the needs of referred households and utilizing VA and community resources to meet identified individual needs
- Coordinating referrals from outreach efforts and maintaining a weekly housing list of all currently enrolled veteran households and those presumed eligible
- Scheduling initial intakes/screenings within 48-hours of referral
- Completing request for payment in a timely manner for rent arrears
- Maintaining current information on community resources veteran and non-veteran specific
- Attending meetings as necessary and representing Compass Housing Alliance Veteran Services Program
- Assisting program team members with ongoing continuous quality improvement
- Assisting with the onboarding of new Housing Case Managers
- Serving as a leader to other Housing Case Managers in the agency
- Providing onsite guidance, instruction, and leadership to program team members
- Assisting in the development of housing stability and case management policies and procedures
- Communicating and training others on housing and case management policies and procedures
- Ensuring that knowledge is shared and embedded across the agency
- May be assigned as a trainer in agencywide training related to job focus
- May assist management in running monthly, quarterly, and/or annual reports and conducting metrics analysis
- May assist with the interview and selection process of new hires
- May lead for monthly housing case manager department (Emergency Services/Housing Services) meetings
- May be assigned as the point of contact for such things as the ES Vouchers – single point of contact with outside agency – this includes coordination with that agency
- May assist in completing quarterly evaluations for volunteers and/or interns
- May assist in the development of leadership skills in volunteers and/or interns by allocating and delegating responsibilities that will increase and develop competencies
Benefits
- Paid meal period
- 32.03 per hour (level II)
- Unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU)
- Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability
- The organization envisions a world in which every person lives in a safe and caring community
- Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve
- Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire)
- Occasional or minimal remote work per manager approval based on position requirements and program needs
