Customer Service Rep- Travel Enthusiast (On-Site)

As a Customer Service Representative, you'll engage with customers through inbound and outbound calls and/or online channels, delivering exceptional customer service and/or technical support. The role is responsible for resolving routine inquiries and issues related to client products and services.

Requirements

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail, sales, service or other "helping" business (preferred)
• Willingness to work flexible shifts (Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
• TICO certification (preferred)
• GDS experience for Service Agents (preferred)
• Proficiency in a multi-system environment
• Exceptional verbal and written communication skills in English
• Typing 35 wpm as verified by a formal test
• Excellent computer skills and eagerness to excel at technical systems and internal tools
• Eagerness to learn new technologies

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• Range of other perks and benefits