Customer Service Representative (Travel Enthusiast) - On-Site
ConcentrixMichigan, United States
Posted March 30, 2026
33000 - 36000 USD
Full Time
About the Company
Concentrix is a global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging.
Job Description
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet to provide customer service support and resolution of routine problems and questions regarding client products and/or services.
Requirements
- High school degree or equivalent
- Travel savvy: passion / experience with travel
- Sales/service experience in retail, sales, service or other "helping" business
- At least 1 year of travel experience
- Travel Agent Certification
- Global Distribution Experience for Service Agents
- Proficiency in a multi-system environment
- Basic internet and web-based application skills
- Typing 35 wpm as verified by a formal test
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Benefits
- 401(k) retirement plan
- Paid time off and holidays
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities and shift differentials
- DailyPay enrollment option to access pay "early"
- Company networking opportunities
- Health and wellness programs
- Mentorship programs
- State-of-the-art office setting