Customer Service / Technical Support Rep (Hybrid)
ConcentrixNiagara Falls, Ontario, Canada
Posted March 31, 2026
39000 - 39000 CAD
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Service / Technical Support Representative position at Concentrix, delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Work in a hybrid environment, providing opportunities for career growth and personal development.
Requirements
- 1 year of customer service experience or equivalent
- High School diploma or GED
- Effective communication skills in English, both written and verbally
- Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills
- Patience in working with customers
- Availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay early