Customer Service / Technical Support Rep (On-Site)
ConcentrixHamilton, Ontario, Canada
Posted March 31, 2026
40000 - 40000 CAD
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels, delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. The role is part of a global organization that values diversity and inclusion, and offers opportunities for career growth and personal development.
Requirements
- Live within 35km of the Hamilton site/location
- 1 year of customer service experience or equivalent, with a High School diploma or GED
- Effective communication skills in English, both written and verbally
- Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills
- Patience in working with customers is second nature for you
Benefits
- medical
- dental
- vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days