Refer a Friend for Customer Service Representative (Dutch-Speaking) – Global e-Commerce
ConcentrixLisbon, Portugal
Posted March 18, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
As a Customer Service Representative, you will investigate and resolve issues reported by buyers/sellers/customers/creators, drive overall Customer Satisfaction metrics, and adhere to service levels across channels. You will be fluent in Dutch (C1) and English (B2), have a college degree or equivalent, and experience working with call centers and the service industry. You will be available for 24/7 rotating shifts and have strong communication skills, both verbal and written. Benefits include a competitive salary, central location in Lisbon, Portugal, and career development programs.
Requirements
- Investigate and resolve issues reported by buyers/sellers/customers/creators
- Drive overall Customer Satisfaction metrics
- Adhere to service levels across channels
Benefits
- Competitive salary
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project
- Career development programs