Sr. Manager, IT Operations

Concentrix is seeking a Sr. Manager, IT Operations to lead a high-performing team and ensure efficient IT service delivery, compliance, and support across Concentrix and client-owned infrastructure.

Requirements

• Actively manage severity 1 issues
• Oversee daily ticket reviews
• Coordinate regular account meetings
• Ensure completion, addition, and modification of backup schedules
• Manage Tape inventory
• Support new transitions
• Guarantee PCI and HIPAA compliance
• Implement security controls
• Conduct BCP tests and disaster recovery drills
• Maintain system compliance
• Provide L2/L3 support for network, server, and voice infrastructure
• Lead SSAE activities
• Ensure compliance through site hardening and validation checks
• Continuously update images, documents, and maintain bandwidth utilization reports
• Support service delivery with DNS/DHCP/File server management

Benefits

• Relocation Assistance
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement