Director of Implementation

Role Overview

We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment.

What You Will Do

Onboarding & Deployment: Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers. Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements.

Why It Might Be a Fit

5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome. Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track.

Requirements

• 5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding
• Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
• Strong project management skills
• Technical curiosity and comfort
• Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement

Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands