Implementation Director

Role Overview

The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting and/or managing implementation activities from pre-sales support through production verification. This role will coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan.

What You Will Do

Project Management - Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan. Client Relationship Management: Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery. Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project).

Requirements

• Bachelor’s Degree
• PMP Certification preferred
• Health Claims system knowledge on any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare
• 5+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project)
• Professional with ability to properly handle confidential information
• Ability to work well independently and in a team environment
• Ability to handle multiple tasks, prioritize and meet deadlines
• Ability to work within a matrix organization
• Excellent written and verbal communication skills
• Must have ability to positively handle/manage stress, such as high work volume and frequent change
• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones

Benefits

• medical
• dental
• vision
• disability
• life insurance coverage
• 401(k) savings plans
• paid family leave
• 9 paid holidays per year
• 17-27 days of Paid Time Off (PTO) per year