Customer Support
ConnecteamAthens, Georgia, United States • College Station, Texas, United States • Columbia, South Carolina, United States • Chapel Hill, North Carolina, United States • Colorado, United States • Florida, United States • Utah, United States • Australia
Posted September 29, 2025
50000 - 60000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is a fast-growing startup focused on changing the employee experience with its mobile and low-tech platform. They are seeking a Customer Support Advocate to effectively communicate with clients, troubleshoot problems, and enhance customer satisfaction, ensuring a positive experience. The role involves daily communication, prioritizing effectively, providing feedback, and ensuring client success.
Requirements
- At least 1 year of experience in a customer support role or client-facing environment
- Superb written and verbal communication skills
- Service-oriented personality with a can-do attitude
- Tech-savvy with a Startup mentality
- Team player with problem-solving skills
- Positive attitude, empathy, and high energy
- Independency and time management skills
- Must be available for remote work
Benefits
- Medical coverage
- Insurance plan
- Paid time off
- Salary range