Customer Support
ConnecteamColumbia, South Carolina, United States • New York, New York, United States
Posted September 29, 2025
50000 - 60000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is a fast-growing startup revolutionizing the mobile and low-tech employee workforce experience. They are seeking a Customer Support Advocate to effectively communicate with clients, troubleshoot issues, and enhance customer satisfaction through various channels. The role involves providing quick service, educating clients on Connecteam's best practices, and providing valuable feedback.
Requirements
- At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
- Superb written and verbal communication skills.
- Tech-savvy with a Startup mentality.
- Team player with a strong problem-solving skills.
- Positive attitude, empathy, and high energy!
Benefits
- Medical coverage
- Insurance plan
- Paid time off for vacation, sick days
- Salary range