Director of Success

Director of Success will own the post-onboarding stage for mid-market enterprise and strategic accounts, driving long-term retention, product adoption, and customer satisfaction.

Requirements

• 3-5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
• Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
• Proven success in managing large, complex customer relationships and improving customer retention and product adoption.

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• 401(k)