L2 Support Tech Deskside Support

Experienced Technician responsible for client-side PC Support, troubleshooting, and break/fix of PC hardware, software, network connectivity, and account management. Bi-lingual (English/Japanese) required.

Requirements

• In-depth knowledge of Windows 7 support & technical troubleshooting skills
• BI-LINGUAL (ENGLISH/JAPANESE)
• Working knowledge/experience of PC imaging and remote control support tools
• Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software
• Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
• Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
• Excellent written and verbal business communication skills
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Experience using Remedy or equivalent incident/request/change/problem management system
• Excellent organization & time management skills