Service Coordinator I at Consumer Direct Care Network assists with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.
Requirements
- Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
- 1 year of previous experience working with individuals with disabilities or the elderly
- Combination of education and experience
- Ability to meet position requirements with little direct oversight
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Market services to referral sources as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits as required
- Bilingual preferred in various locations
- Answer and make phone calls and occasional video calls
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
