The Workday Technical Support Analyst III is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes.
Requirements
- Demonstrate high-level problem-solving and decision-making skills
- Effective written and verbal communication at both a technical and a simplified level
- Expert proficiency in reading and understanding data to formulate and educate on current trends
- Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement
- Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills
- Maintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practices
- Comply with applicable legal requirements, standards, policies, and procedures
- Provide the organization with advanced technical and functional support for multiple SKU’s in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions
- Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences
- Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced
- Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
- Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients
- Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards
- Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
- Prioritize effectively, multitask, when necessary, ability to change direction when the business strategy changes
- Promote changes into production, following strict audit procedures, assist with tenant management
- Promote cohesiveness and collaboration between IT, Business teams and Workday consultants
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
