Member Service Center Representative
Consumers Credit UnionKalamazoo, Michigan, United States
Posted April 2, 2025
Full Time
About the Company
Consumers Credit Union, headquartered in Kalamazoo, Michigan, is a full-service financial institution specializing in digital banking, mortgages, and business lending. With over $2.2 billion in assets and serving more than 134,000 members across multiple locations, the credit union offers a wide range of services including checking, savings, credit cards, and investment options through its CO-OP Network ATMs. Consumers Credit Union is federally insured by NCUA and is committed to providing exceptional member service.
Job Description
Consumers Credit Union is seeking a passionate Member Service Representative to provide exceptional service to members, exceed expectations, and grow membership. The role requires strong communication skills, attention to detail, and the ability to effectively educate and promote financial products and services. This position emphasizes servant leadership and positive customer relations.
Requirements
- Provide excellent member service.
- Respond to member requests promptly and efficiently.
- Build relationships with members.
- Educate members on products and services.
- Achieve and track sales goals.
- Refer new business relationships.
Benefits
- Outstanding health, dental, and vision plans.
- Excellent health insurance plan.
- 401(k) plan with match.
- Wellness programs.
- Life coaching.
- Tuition reimbursement.
- Loan discounts.
