We seek a highly motivated and experienced Senior Manager, Customer Success EMEA Enterprise (f/m/d) to join our dynamic team at Contentful. As a Senior Manager Customer Success for Enterprise Accounts, you will be responsible for developing and executing strategies to ensure the success and satisfaction of our enterprise-level customers. Your primary goal will be to build strong relationships with key stakeholders, drive the adoption of our products and services, and maximize customer value.
Requirements
- Proven experience (5+ years) in customer success or account management leadership roles or senior customer success roles at the individual contributor level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts.
- Strong understanding of enterprise-level customer needs, challenges, and decision-making processes.
- Ability to drive customer-facing events, including creating the agenda, the customer strategy, and public speaking.
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with key stakeholders at all levels of the organization.
- Demonstrated success in driving customer adoption, satisfaction, and retention in complex enterprise environments.
- Strategic thinking and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
- Leadership and team management experience, with the ability to motivate and inspire a team toward achieving common goals.
- Results-oriented mindset, with a track record of meeting or exceeding customer success targets and KPIs.
- Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus.
Benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
