Senior Customer Success Manager (Enterprise)

Effectory is Europe's leading employee feedback solution. As a Senior Customer Success Manager, you will be responsible for architecting success for your portfolio of high-tier customers, ensuring long-term adoption and retention through multi-threaded partnerships and a deep understanding of the HR and people analytics landscape.

Requirements

• Drive high-impact adoption and secure long-term retention through multi-threaded partnerships and a deep understanding of the HR and people analytics landscape
• Proactively translate technical usage data into compelling ROI narratives, demonstrating how Effectory drives impact across the full HR and engagement funnel
• Achieve a high Net Renewal Rate (NRR) by maintaining customer health, addressing risks proactively, and identifying opportunities to expand customer usage
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Effectory's leadership

Benefits

• Competitive base salary + holiday allowance, lucrative commission structure and company bonus
• 25 days annual leave + 4 company-wide cool-down days, your birthday off, and a day off to move house
• Full additional parental leave for partners
• Flexible working hours (7am–7pm), hybrid working model, and up to 4 months working from abroad
• Commuter and work-from-home allowance + budget to set up your home office
• Pension and access to financial advice
• Annual Body & Mind budget for anything that energises or relaxes you
• Personal learning budget + extensive internal development opportunities
• Yearly Summer School & Winter School
• Annual events: Winter Party, Summer Party & the legendary Big Day
• A hot lunch made by our in-house chef at our Amsterdam office
• A week of fun and interactive onboarding to get to know Effectory and your new colleagues
• A sabbatical once every 5 years
• A volunteer day to support a cause you care about