Customer Success Manager, Scaled Programs

Contentsquare is a global leader in experience analytics, seeking a Customer Success Manager for Scaled Programs. The successful candidate will manage a portfolio of 80-120 customer accounts, driving retention and value realization through digital-first engagement and strategic touchpoints.

Requirements

• Proven customer success or account management experience
• Multilingual capabilities
• Strong communication and influencing skills
• Advanced proficiency with CRM, CS platforms, and digital engagement and automation tools
• Strong analytical and problem-solving skills
• Self-directed and proactive with ability to prioritize effectively

Benefits

• Virtual onboarding
• Hackathon
• Opportunities to interact with global colleagues
• Work flexibility
• Generous paid time-off policy
• Lifestyle allowance
• Culture Crew in every country
• Stock options
• Employee Resource Groups