Technical Account Manager
ContentsquareChiyoda, Japan
Posted May 13, 2026
Full Time
About the Company
Contentsquare is a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We create an inclusive workplace where everyone learns and succeeds.
Job Description
Contentsquare is seeking a Technical Account Manager to provide white-glove support for customers in Japan. The ideal candidate will have technical skills, excellent communication skills, and experience working in a fast-paced SaaS environment. As a Technical Account Manager, you will collaborate with customers and Contentsquare teams to drive success and manage complex projects.
Requirements
- Experience in a customer-facing technical role, such as Technical Account Management, Implementation, or Engagement Management, preferably within a SaaS company
- Proficiency in JavaScript, HTML, and CSS: ability to understand website development and work collaboratively with product and engineering teams
- Experience with project management methodologies (Agile, Waterfall, etc.) and managing multiple concurrent projects
- Excellent written and verbal communication skills, with the ability to tailor messaging from technical teams to C-level executives
- Strong analytical and problem-solving skills
- Experience working in a fast-paced, global, cross-functional SaaS environment
Benefits
- Virtual onboarding
- Hackathon
- Opportunities to interact with team and global colleagues
- Work flexibility
- Hybrid and remote work policies
- Generous paid time-off policy
- Lifestyle allowance
- Culture Crew in every country
- Stock options
- Employee Resource Groups
