Order Management Specialist

Manage queues and cases from Salesforce.com, answer customer inquiries, and resolve order conflicts. Ensure order fulfillment, handle claims, and work with various departments. Provide recommendations and solutions to customers, and perform SAP transactions. Coordinate with teams to keep customers satisfied and identify process improvements.

Requirements

• Bachelor's degree or equivalent
• 4-7 years of experience in Customer Service, Order Management or Supply Chain roles
• Order Management or Supply Chain Management experience required
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market