Technischer Support (m/w/d)
CONTROLEX GmbHDuisburg, North Rhine-Westphalia, Germany
Posted April 20, 2023
Full Time
About the Company
Controlex GmbH is a B2B wholesale specialist and authorized Dahua distributor, providing end‑to‑end video surveillance solutions across Europe. Their portfolio spans high‑performance Dahua hardware, advanced VMS, data‑analytics and AI tools, as well as intercom and transmission technologies, all backed by professional project planning and integration services. The company differentiates itself through flexible payment terms, rapid, cost‑effective delivery, and a dedicated technical support team that ensures seamless implementation and ongoing maintenance. By combining deep product expertise with a consultative, customer‑centric culture, Controlex empowers security professionals to design, deploy, and optimize robust surveillance systems that meet evolving operational demands.
Job Description
We are a wholesaler and solutions provider for video surveillance projects, looking for a technical support team member with experience in system integration, system electronics, IT, or a comparable field.
Requirements
- Pre- and after-sales support (telephone and ticket system)
- Testing of technical problems and solutions
- Maintenance of knowledge database in our support portal
- Return processing
- Clarification of technical questions with the manufacturer
- Close cooperation with our technical sales
Benefits
- Pleasant working environment in the Duisburg inland port
- Nice colleagues, appreciative corporate culture
- Flexible working hours
