B2B - Customer Support Assistant Manager

CookUnity is looking for a Customer Support Assistant Manager to build and scale the B2B customer support operating model. The role involves designing end-to-end CX processes, partnering with Product and Tech teams, and collaborating with cross-functional teams to improve customer experience.

Requirements

• +5 years of experience in Customer Support or CX Operations
• Strong background in B2B customer support environments
• Healthcare cx experience strongly preferred
• Proven ability to build and scale CX processes and teams
• Experience with CX tooling (Zendesk + Aircall mandatory)
• Structured, pragmatic, and comfortable operating in ambiguity

Benefits

• Get paid in USD, Crypto, Euro, ARS
• Work remotely
• 15 days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• Customize the benefits that suit your needs!
• Personalized English coach