Customer Service Manager
CooperCompaniesAdelaide, South Australia, Australia
Posted May 22, 2026
Full Time
About the Company
CooperCompanies (Nasdaq: COO) is a global medical device leader with two business units: CooperVision, which specializes in contact lenses; and CooperSurgical, focused on fertility and women's healthcare. The company operates in over 130 countries, impacting fifty million lives annually through innovative products like IVF devices and vision correction solutions. Known for its dedication to innovation, health and wellness, and community support, CooperCompanies is recognized as a U.S. Great Place to Work and is committed to meeting evolving healthcare needs.
Job Description
Manage Customer Service team to deliver optimum accuracy and meet business growth objectives, ensuring standardization of processes and implementation of best practices. Coordinate with various departments to deliver products and services per customer expectations and agreed Service Level Agreements.
Requirements
- Manage day to day operations of customer service
- Project Management - Support process, organization, and tool improvements
- Ensure standardization across department of Customer Service processes
