Manager, Customer Service

CooperSurgical is a leading fertility and women’s healthcare company seeking a Customer Experience Manager for its Sydney office. The role involves overseeing customer service teams, identifying inefficiencies, and improving operational challenges.

Requirements

• Oversight and management of customer service teams
• Sharp analytical mindset with ability to interpret patterns and diagnose root causes
• Excellent verbal and written communication skills
• Leadership and performance management
• Foster and develop a strong team spirit and cross-country collaboration

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Strong relationships with customers and commercial organization