IT & Applications Support Engineer

Role Overview

Responsible for delivering day-to-day IT operational support while also supporting, maintaining, and enhancing manufacturing and business applications. Supports both Information Technology (IT) and Operational Technology (OT) environments, ensuring production continuity, system availability, user satisfaction, and continuous improvement of digital solutions across the plant.

What You Will Do

Troubleshoot application errors, performance issues, and user-reported problems; monitor application availability and data integrity; coordinate with vendors and internal stakeholders on escalated application issues; develop and maintain operational reports and dashboards; create SQL queries, stored procedures, and data validations; support development and enhancement of internal applications and dashboards; modify and maintain existing scripts, queries, and application configurations.

Why It Might Be a Fit

3+ years of experience in application support, systems analysis, or manufacturing IT environments; experience in IT support within manufacturing or industrial environments; experience with OT environments and production systems strongly preferred.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
• Intermediate English Level
• 3+ years of experience in application support, systems analysis, or manufacturing IT environments
• Experience in IT support within manufacturing or industrial environments
• Experience with OT environments and production systems strongly preferred

Benefits

• On-site work arrangement
• Opportunity to work for a global climate technologies company
• Commitment to sustainability and reducing carbon emissions
• Investment in employee development and growth
• Strong sense of inclusion and belonging