Manager, Customer Success

The Manager, Customer Success will lead a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction. The ideal candidate is a people-first leader with strong customer relationship management skills and the ability to effectively manage escalations, operational performance, and growth opportunities across the customer portfolio.

Requirements

• Previous leadership experience managing or mentoring customer-facing teams
• Demonstrated ability to lead, coach, and motivate high-performing teams
• Strong customer relationship management and conflict resolution skills
• Experience coaching team members to effectively manage customer issues, escalations, and complex situations
• Proven ability to collaborate cross-functionally and drive resolution across multiple stakeholders
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Experience managing KPIs, customer health metrics, and operational performance

Benefits

• Competitive health benefits
• Dental plans
• Retirement savings plan (RRSP, 401K plan etc.)
• Annual fitness allowance
• Mental health support provided through access to Calm Premium meditation app and access to Talkspace
• Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs