Service Desk Agent

COSMOTE GLOBAL SOLUTIONS NV is seeking a skilled Service Desk Agent to provide first-level technical support to clients and ensure smooth IT operations.

Requirements

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Document all incidents and service requests accurately in the IT service management system.
• Escalate complex issues to appropriate technical teams as needed.
• Provide timely updates to users regarding the status of their requests.
• Assist in maintaining IT equipment inventory and software licenses.
• Work collaboratively with team members to improve support processes and customer satisfaction.