Senior Service Delivery Manager - Digital

Costa Coffee is a global coffee brand that offers a unique work environment where employees can grow in their careers and make a difference in the world. As a Senior Service Delivery Manager, you will be responsible for ensuring the delivery and maintenance of robust technology systems and services to support the operation of Costa business globally.

Requirements

• Experience in Service Management, with strong working experience within complex operational environments
• Strong relationship management skills, able to build and maintain strong working relationships at all levels within the organisation
• Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services
• Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines
• Proficient in financial management with practical experience of budget management

Benefits

• Share Investment Plan (SIP)
• Smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• Costa Financial Support Fund
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme