Service Delivery Manager
Together - loans, mortgages & financeChester, England, United Kingdom
Posted January 22, 2026
60000 - 80000 GBP year
Full Time
About the Company
Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
Job Description
Great company with a friendly team, offering a competitive salary, benefits, and career opportunities. As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function.
Requirements
- Experienced Service Management professional
- ITIL V3 Foundation / Intermediate qualified
- Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment
- Experience of leading the implementation of ITSM standards and processes
- Experience of driving and managing continual service improvement (CSI) plans
- Quality and compliance driven
- Demonstrable relationship management skills
- A flexible and adaptable approach to working
- Excellent written and verbal communication skills
- Excellent analysis and problem-solving skills
- Excellent customer facing skills
- Self-motivation and able to take responsibility
- Able to demonstrate initiative and a proactive approach
Benefits
- 26 days holiday, and a day off for your birthday, plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
