Senior Customer Success Manager
CosunoBerlin, Germany
Posted April 17, 2026
Full Time
About the Company
Cosuno is a leading provider of cloud-based construction management software that streamlines collaboration between all stakeholders from planning to payment. The company offers services such as procurement optimization, task management, and digital tendering, leveraging AI for better capacity utilization and cost savings. With over $4 billion in processed construction volume since launch, Cosuno aims to expand internationally, focusing on further feature development and market penetration.
Job Description
Act as a strategic architect for the digital transformation of customers in the construction industry, accompanying them beyond the platform use and acting as a trusted advisor at the C-level.
Requirements
- Several years of experience in strategic customer management (SaaS) or in management consulting with a focus on transformation and process optimization.
- In-depth expertise in change management methodologies and the ability to safely moderate complex organizational changes.
- Outstanding stakeholder management and absolute negotiation security at the C-level.
- Strong analytical skills to penetrate complex process landscapes in the construction industry and translate them into data-driven strategies.
- High level of empathy and persuasiveness to inspire customers for new digital ways.
- German and English at native level (C2) for secure and sovereign communication in a professional environment.
