Senior Customer Success Manager (f/m/d)

We're hiring a Senior Customer Success Manager to own a portfolio of complex enterprise and corporate accounts across DACH. The person who'll do well here is someone who wants to figure out how to drive success in these accounts, not someone who's waiting to be told how.

Requirements

• 4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them.
• Worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes.
• Close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations.
• Speaks German & English fluently
• Worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice

Benefits

• Competitive compensation, including NRR-based bonus & POC conversion incentives
• Flexible work culture
• Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment
• Performance-driven, but no burnout culture
• Work with a diverse customer base where your voice matters internally and externally